IT Support Technician 09/17/2020

IT Support Technician

IT Support Technician

General Purpose of the Position: 
The IT Support Technician provides Tier 1 level helpdesk support to a wide array of users ranging from desktop and laptop computers, application software and peripherals including printers, scanners, etc. and break/fix support.  Working closely with a skilled IT Team, the Support Technician aids in maintaining the technical functionality and efficiency of IT Systems owned and maintained by the Central Wire Group

Essential Duties and Responsibilities:

• Interact with employees to provide first level technical support to users, both on-site and remotely, in a timely and professional manner.

• Responsible for new PC setups, software installations and updates, and hardware maintenance and incidents.

• Operating system support for Windows 7/10.

• Mobile device support for Windows Tablets, iPhone, iPad, and Motorola scan guns.

• Effectively communicate technical issues, helpdesk ticket flows, and project execution with IT Manager and Network Administrator.

• Support desktops, laptops, VPN access, phone systems, photocopiers, printers, faxes, scanners, software systems, and virus protection.

• Maintain department information databases, including licensing, hardware, and network configurations.

• Contribute to the creation of user manuals, work instructions and troubleshooting documentation to knowledge portal.

Position Requirements:

• Associates in Information Technology, Computer Science or COMPTIA Certification preferred.

• Previous experience in an IT Support Role

• Proven ability to effectively interact with end-users in identifying and resolving technical issues.

• An understanding of Windows operating systems, Microsoft Office Products, Lotus Notes/Domino, Active Directory/Windows Domains, TCP/IP networking protocols.

• A passion for customer service and technology, a drive to deliver exceptional support to all end-users.


• Organized and detail orientated

• Strong analytical troubleshooting skills

• Strong interpersonal skills, ability to communicate clearly with all levels of the organization, and work effectively in groups

• Team player with the ability to work independently 

• Ability to work evenings and/or weekends for system patching, upgrades, installations

Physical Requirements/Working Conditions:

• Frequent sitting, occasional standing, and walking, working in confined spaces

• Ability to lift heavy equipment

• Occasional travel when required



Salary is commensurate with experience. In addition to competitive salaries, Loos and Company offers a great employee benefit package for its full-time employees. 

Our benefits include: 
Paid Holidays
Vacation Time
Comprehensive Medical and Dental Insurance
Short-term & Long-term Disability Insurance
Life Insurance
Accidental Death & Dismemberment Insurance
If it sounds like a great place to work, it is! 

For more information contact our Human Resource Manager, Lynn Bouthillier

About Loos & Co., Inc

Founded in 1958, Loos and Company evolved from a three-car garage business, originally situated behind the home of owner A. W. “Gus” Loos and his wife Joan, to a 220,000 square foot plant located in picturesque Pomfret, Connecticut. Today, Loos and Company manufactures a wide variety of wire, aircraft cable, and wire rope. These products are used in aerospace, military, and commercial applications, including - aircraft flight controls, elevators, fitness equipment, rigging, and scaffolding operations. They are OEM producers for companies such as Boeing, General Dynamics, and Bombardier.

To Apply on-line:
Complete our standard online job application to be considered for this open position. 

To Apply by Email:
  Send your PDF resume and Cover letter to our Human Resource Department at [email protected]

To Apply by Mail: 
16B Mashamoquet Road / Pomfret Center, CT / 06259